Job Responsibilities

PHYSICAL INVENTORY MAINTENANCE

• Prepares weekly allocations reports based on online sales and inventory levels 
• Assists in quarterly cycle counts of physical inventory of online products
• Works in collaboration with the Inventory Manager for requesting and receiving product transfers between the brick and mortar and online store
• Receives physical allocation of transferred products into the online store
• Provides updates to Ecommerce Marketing Manager in online inventory as it pertains to markdowns, inventory performance and campaign strategy
• Careful monitoring of invalid orders, inventory errors and discrepancies

WEBSITE INVENTORY MAINTENANCE

• Maintenance of the online product catalog and ensure proper mapping links between RICS inventory management system and Shopify
• Creates and maintains product listings and including SEO, product description, merchandising, product organization, and publishing, while maintaining the brand voice
• Ensures app integrations and settings work effectively for an optimal and seamless customer experience
• Assist in the development strategy and maintenance of application(s) used for product upsell and cross sell strategy
• Creates seasonal and specialty collections to support marketing campaigns
• Coordinates with the photographer for photography needs on product listings

CUSTOMER SERVICE

• Manages customer service inquiries and responds to emails and messages in a timely and professional manner
• Directs customer inquiries to the proper channels within the business
• Creates and maintains customer service ticket management system, including automation of replies and organization.
• Creates and processes returns, refunds, and exchanges
• Adhere to the quality customer service standards of the organization
• Communication with fulfillment coordinator on customer service needs

OTHER

• Engages in general operations-related duties to support the ecommerce team
• Serves as first back-up to the Fulfillment Coordinator, ensuring timely and accurate order fulfillment and stepping in to support fulfillment operations
• As needed, coordinates specific projects such as annual physical inventory, workspace optimization, site moves, etc.
• Weekly meetings and project reporting, as needed

Job Expectations

• Requires effective and professional communication with team members, cross-functional partners, and outside vendors
• Be collaborative and support team members and cross-functional partners
• Attention to detail and highly effective organizational skills
• Ability to create, maintain, and modify processes to best meet the needs of the ecommerce team and business as a whole
• Willingness to be a flexible and nimble self-starter, moving from one task to the next and adapting to changing circumstances
• Ability to set and meet reasonable goals and timelines to accomplish tasks and ensure efficiency throughout multiple projects at one time
• Driven to support a fast-paced and growing ecommerce retail team and strategy
• Desire to remain up-to-date and engage in continuing education on industry trends in ecommerce, customer service, and inventory management
• Perform with an optimistic and solution-oriented approach to issues and obstacles
• Possess the expertise to work effectively within both RICS and Shopify platforms, as well as a willingness to learn new app integrations and tools
• Prioritize schedule and manage time for deliverability of project goals

Qualifications + Expectations

• Experience in ecommerce, retail, inventory management and/or Shopify a plus
• Ability to work with various applications and software supported by Shopify, or similar ecommerce platforms
• Excellent copywriting skills required
• Experience in customer service, especially retail
• Extremely detail-oriented, flexible and able to work in a fast-paced environment simultaneously contributing to multiple projects each with multiple deadlines.
• Uphold completion of designated tasks as needed by ecommerce marketing manager
• Ability to be creative and technical with a strong attention to detail
• A curious learner and eager to collaborate
• Ability to respond effectively and appropriately to feedback
• Excellent oral and written communication skills
• Highly organized, accurate, flexible, innovative, and a positive attitude
• Tidiness of workspace and common areas
• Thrives in a team centric environment
• Positive communication with teammates in a high-stress environment
• Collaborative approach and willingness to jump in where needed
• Intentional thoughtfulness to uphold the Heyday brand and standards
• Embrace Heyday’s core guiding principles
• This is a full-time,  in-house position (remote work won’t be considered)
• Must be available during the holiday season of October-December, with limited time off during that period

Compensation + Perks

• Full-time, hourly position (Monday-Friday)
• 40 hours per week, varying as needed seasonally
• Accrued PTO Policy
• Health Benefits including major medical, dental, vision, accident and ST disability 
• Discretionary Profit Sharing (upon eligibility) 
• 401K with employer match (upon eligibility) 
• Monthly bonus incentives
• Parking reimbursement
• Generous employee discount 

Probation Period: 6 Months
To Apply:  Please send cover letter and resume to amanda@heydaybozeman.com

Job Responsibilities

• Understand the Shopify ecommerce platform, specifically the order management process and online applications related to the order and shipping process
• Communicates with Ecommerce Marketing Manager on daily workflows, orders, allocations, and all other fulfillment needs/issues
• Work alongside the Online Inventory Coordinator to address any inventory discrpancies, allocations review, customer service needs and periodic physical inventory counts
• Maintain an orderly, organized and clean work area and online inventory
• Manage the daily fulfillment process by printing orders, creating pull reports, pulling/organizing products, packing orders, and purchasing and printing custom shipping labels, all with attention to detail, achieving quality standards and full accuracy throughout the process
• Gift wrapping orders when applicable with a personalized note, tailored to the customers request
• Prioritize and prepare in-store pick-up orders and deliver to hold shelf
• Check in allocations, stock shelves, reorganize inventory as needed
• Fold new private label apparel and report received numbers to Online Inventory Coordinator
• Remove trash, cardboard and packing materials weekly
• Provide a weekly report of low supply inventory to the Operations Manager with ample time to re-order (stickers, boxes, envelopes, thank you cards, wrapping supplies, etc.)
• Have online orders completed by 4pm daily and coordinate with pick-up of shipments
• Assist delivery with incoming and outgoing shipments, boxes and bins.
• Check mail daily for returns
• Open communication at the end of the day to the Ecommerce Marketing Manager, as well as the Online Inventory Coordinator, if needed

Job Expectations

• Excellent oral and written communication skills
• Highly organized, accurate, flexible, innovative, and a positive attitude
• A critical attention to detail and accuracy on orders, inventory count, reporting and organization
• Tidiness of the warehouse and fulfillment area
• Ability to communication with teammates in a high-stress environment
• A collaborative approach and willingness to jump in where needed
• Intentional thoughtfulness to uphold the Heyday brand and standards in order accuracy, gift wrapping and timeliness
• Uphold completion of designated tasks and timely order fulfillment
• Embrace Heyday’s core guiding principles
• Must be available during the holiday season of October-December, with limited time off during that period.

Work Context

• Work will take place in a fast paced retail and online environment
• Role requires experience and comfort with computers, spreadsheets and applications
• Experience with Shopify platform preferred
• Work will involve moving heavy boxes and standing on your feet most of the day
• Schedule Monday-Friday with some weekends during holidays

Compensation + Perks

• Hourly, non-exempt
• 30+ hours per week, varying as needed seasonally
• Accrued PTO Policy
• Health Benefits including major medical, dental, vision, accident and ST disability, varies depending our hourly eligibility 
• 401K with employer match (upon eligibility) 
• Discretionary Profit Sharing (upon eligibility)
• Monthly bonus incentives
• Generous employee discount 

Probation Period: 6 Months
To Apply:  Please send cover letter and resume to amanda@heydaybozeman.com